Unified request portal
Collect all service requests through one digital channel.
Service Operations
Run facility requests with service-level control
Capture user requests, route tickets to the right teams, and monitor service delivery with transparent status and response times.
- Central request intake for occupants and facility users
- Ticket routing by building, zone, and service category
- Response and resolution status with SLA visibility
- Service performance insights for operations leaders
Güvenilen sektörler
Tesis Yönetimi ekipleriyle birlikte
Mimarlık, mühendislik, tesis ve sahadan yüzlerce ekip BIM Platform'u kullanarak koordinasyonu ve kaliteyi güçlendiriyor.
Genel Müteahhit
MüteahhitMimarlık Ofisi
TasarımMühendislik Firması
MühendislikAltyapı Projesi
AltyapıTesis Yönetimi
FMKonut Geliştirici
KonutBIM Danışmanlık
BIMHastane Yapımı
SağlıkÖne çıkan özellikler
Facility HelpDesk ile neler yapabilirsiniz
Smart ticket routing
Assign requests by asset type, location, and team responsibility.
Status-driven execution
Track every ticket from intake to closure with clear ownership.
SLA monitoring
Measure response and completion performance against service targets.
Field-ready resolution
Technicians update tickets from mobile devices on site.
Service analytics
Identify recurring issues and improve service quality over time.
Akış
Adım adım çalışma akışı
- 1
Receive requests
Users submit issues through a structured service form.
- 2
Route and prioritize
Dispatch tickets to internal teams or vendors by urgency and scope.
- 3
Execute and document
Technicians perform work and capture notes, photos, and completion evidence.
- 4
Close with accountability
Confirm resolution status and retain service history for audits.
Kullanım senaryoları
Hangi ekipler için uygun?
Senaryo
Corporate offices
Handle employee requests for workspace, HVAC, and technical support.
Senaryo
Healthcare and public facilities
Coordinate high-volume incidents with measurable response commitments.
Senaryo
Mixed-use properties
Manage tenant and visitor requests across multiple service providers.
Ekrandan örnekler
Ürünü çalışırken görün
B
Project Control Center
Enterprise portfolio workspace
Open Tasks
42
Documents
136
Team Members
28
Latest Operational Files
- Tower-B_MEP_Revision-05.pdfUpdated
- Asset Register - HVAC.xlsxUpdated
- Safety Walkthrough - Week 20.docxUpdated
- Commissioning Checklist.zipUpdated
Integrations & Sync
Revit ConnectorActive
Navisworks SyncActive
Desktop UploaderQueued
Next sync 14m API healthy
B
Project Control Center
Enterprise portfolio workspace
Open Tasks
42
Documents
136
Team Members
28
Latest Operational Files
- Tower-B_MEP_Revision-05.pdfUpdated
- Asset Register - HVAC.xlsxUpdated
- Safety Walkthrough - Week 20.docxUpdated
- Commissioning Checklist.zipUpdated
Integrations & Sync
Revit ConnectorActive
Navisworks SyncActive
Desktop UploaderQueued
Next sync 14m API healthy
İlgili ürünler
Birlikte daha güçlü
Sıkça sorulan sorular
Yes. HelpDesk supports response and resolution monitoring at building or portfolio level.
Yes. Vendors can be invited with scoped access and assigned ticket responsibilities.
Deliver predictable facility support
Launch a HelpDesk workflow tailored to your service model.